Transform Your Guest Experience With Real-time Customer Insights

Global travel and hospitality brands can elevate the customer experience by leveraging customer feedback in minutes.

Turn authentic guest feedback into unbeatable experiences.

Global travel & hospitality brands are uniquely challenged to convert guest feedback into strategies that scale to the location, region and country level. As technology evolves, guests demand personalized experiences, seamless digital engagement, and responsive support. Meeting these expectations at scale requires the capability to swiftly analyze and act on customer insights from every interaction, in every language, across the world.

Let Your Data Drive Success

See It Live

Use Your Data to Improve Service Boost Service, Reduce Response Times, and Retain Customers  

Get a Complete Picture

Automatically identify the critical themes impacting your business to drive improvements and enhance customer satisfaction. Discover and action the customer feedback found in surveys, reviews, interviews, and call transcripts.

Drive Business Impact with a Complete Picture

Leverage Existing Work

Build a knowledge base to share across the organization that leverages you existing work, and updates as you learn new things. Your business brain develops continually learns as relevant information is added to your analysis.

Retain & Reuse Relevant Info for Better Decisions

Implement Proactive Measures

Automatically track the key patterns and trends in all your text data to capitalize on emerging opportunities. Fuel innovation by delivering impactful outcomes to the entire organization.

Take Action with Informed Decisions

Understand Every Language

Eliminate language barriers to ensure a seamless understanding of the voice of your customers, and enhance the ability to make data-driven decisions that resonate globally across diverse markets.

Understand Every Customer in Any Language

Make Every Review 5 Stars

Improve NPS, CSAT and Customer Service reviews by unlocking the critical insights in your customer data.

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The top global companies trust Resultid to drive better business outcomes

They turn the potential of qualitative data into quantitative action

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Customer Insights Use Case

As a leader in Customer Insights within the hospitality sector, guest satisfaction ranks at the top of your priorities. Your team is committed to addressing a range of guest needs that span room and service issues, technical support, and post-stay engagement.

Yet, you're confronted with the complex task of sifting through large volumes of qualitative data across multiple digital platforms. To elevate the guest experience, you need a real-time, automated analytical solution to make data-informed decisions that minimize response times to measurably enhance customer retention and drive product revenue.