Global Information

Insights on AutoPilot

Global Airlines can now leverage all of their company qualitative data in minutes to drive organizational insights from check-in to take-off. Unlock revenue growth and improve customer experience with Resultid.

Unlock Customer Feedback to Make Every Trip World Class

Global airlines rely on qualitative information to make decisions, yet it's difficult to turn qualitative data into action–especially at scale. As technology advances and demands evolve, passengers demand tailored experiences, seamless digital interactions, and prompt post-flight services. Airlines need the ability to automate information from every touch-point across the world to swiftly adapt and stay ahead of the evolving passenger expectations.

Unlock the Insights for Success

See It Live

Use Your Data to Boost Service, Reduce Wait Times, and Retain Customers  

Get a Complete Picture

Automatically identify the critical themes impacting your business to drive improvements and enhance customer satisfaction. Discover and action the customer feedback found in surveys, reviews, interviews, and call transcripts.

Drive Business Impact with a Complete Picture

Leverage Existing Work

Build a knowledge base to share across the organization that leverages you existing work, and updates as you learn new things. Your business brain develops continually learns as relevant information is added to your analysis.

Retain & Reuse Relevant Info for Better Decisions

Implement Proactive Measures

Automatically track the key patterns and trends in all your text data to capitalize on emerging opportunities. Fuel innovation by delivering impactful outcomes to the entire organization.

Take Action with Informed Decisions

Understand Every Language

Eliminate language barriers to ensure a seamless understanding of the voice of your customers, and enhance the ability to make data-driven decisions that resonate globally across diverse markets.

Understand Every Customer in Any Language

Make Every Review

Improve NPS, CSAT and Customer Service reviews by unlocking the critical insights in your customer data.

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The largest companies in the world use Resultid to drive business outcomes

They turn the potential of qualitative data into quantitative action

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Customer Insights Use Case

As a leader in Customer Insights, you understand that customer satisfaction is a top priority. Your team is dedicated to addressing customer inquiries, complaints, booking requests, product and technical support, and after-sales service.

However, you're faced with the challenge of analyzing a vast amount of qualitative data from numerous channels to improve the customer experience. Without an automated analytical approach, making data-driven decisions to enhance customer service, reduce response times, and ultimately boost customer retention and product sales becomes a daunting task.